Frequently Asked Questions

HOW TO PLACE ORDER?

Guide

To place an order, select your desired item(s) and add to your shopping cart. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will have the option to create an account or log in to an existing account. A confirmation notice and receipt will be sent to your email once you complete the payment. 

MY ORDER

How to place an order?

To place an order, select your desired item(s) and add to your shopping cart. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will have the option to create an account or log in to an existing account. A confirmation notice and receipt will be sent to your email once you complete the payment. 

Can I edit my order?

Once the payment has been made, we are unable to make changes to your order. Kindly check your order details and confirm that your information is correct before proceed to payment.

Can I cancel my order?

No cancellation is allowed after an order has been processed.

How long does it take to process my order?

We process your order and ship out within 1-2 business days. Your order will be shipped out from Monday to Friday.

Orders containing personalised/backorder items will require a longer time to process:

  • Personalised item are made to order and may take up to 5 business days to process before shipping.
  • Backorder item is pre-order of sold out items. It usually takes 5-10 business days to process.

If you place an order with a personalised or backorder item in it, you order will be shipped together with the personalised or backorder item.

How can I track my order?

You will receive a shipment notification email with a tracking number once your order has been shipped.  Please check your junk email folder if you did not receive an email from us. You can also log into your account to view your order progress.

Where can I get the invoice for my order?

An invoice will be sent to your email once payment has been made. Please check your junk/spam mail folder if you did not receive an email from us. We will not include a printed invoice in the parcel.

SHIPPING

How much is shipping fees and how long does shipping take?

All shipping fees will be calculated automatically when you check out. For more details, visit Order & Shipping page.

Where does Tiny Trinket ship from?

We ship from Kuala Lumpur, Malaysia.

What happens if my parcel failed to be delivered?

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to Tiny Trinket due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve the parcel from delivery centres. Shipping fees will be incurred for all re-sent parcels.

Will I be charged handling fees, duties and taxes? (for international orders)

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person receiving the parcel. Tiny Trinket has no control over these charges and is unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, to confirm your local tax and duty fees.

PRICING & PAYMENT

What currency will my order be processed in?

All Tiny Trinket orders will be processed in Malaysian Ringgit (MYR). The currency converter is a convenient tool for your reference only.

What payment methods do you accept?

Tiny Trinket currently supports the following payment methods:

1. iPay88:

  • FPX (Online Banking): Affin Bank, Alliance Bank (Personal), Ambank, Bank Islam, Bank Muamalat, Bank Rakyat, BSN, CIMB Clicks, Hong Leong Bank, HSBC Bank, KFH, Maybank2U, OCBC Bank, Public Bank, RHB Bank, Standard Chartered, UOB Bank. 
  • Boost Wallet
  • Credit/Debit Card
  • GrabPay
  • MAE by Maybank2U
  • NetsQR Online
  • ShopeePay
  • Touch ‘n Go eWallet
  • UnionPay Credit Card

2. Direct bank transfer – Maybank

RETURN, EXCHANGE & REFUND

What is Tiny Trinket’s return, exchange and refund policy?

We offer return, exchange and refund for all orders within 14 days of receiving your order. Returned items must be in new, unused condition and in the original packaging. For hygiene purposes, please do not try on the jewellery if you wish to return it.

Return in the case of a change of mind, the customer will need to pay for the return shipping fees. If there is an incorrect item delivered or damaged during delivery, photo evidence is required, and the customer should contact us immediately about the issue. In this case, return shipping fees will be borne by us.

Refunds will be processed via the original payment method or store credit after receiving your return items. Shipping fees used/paid are not eligible for refunds.

What should I do if I receive a defect/wrong item?

Please accept our sincere apologies. Email us at [email protected] or DM us on Instagram (@tinytrinketmy) within 14 days of receiving your order. Send us your order number and photo evidence and we will walk you through the process for returning the item. 

How to return the defect/wrong item?

Please contact us within 14 days of receiving your order. Once it has been approved, we will walk you through the process for returning the item. You are required to ship back the item to our dedicated address within 7 working days using a trackable shipping service. Products must be unworn and in their original condition and packaging. Please retain the postage receipt and tracking number as proof of return.

Will my shipping fee be refunded when I return my items?

Return in the case of change of mind, customer will need to pay for the return shipping fees. Return in the case of incorrect item delivered or damaged during delivery, return shipping fees will be borne by us.

*Note: Shipping fees used/paid are not eligible for refunds.

When will I receive my exchange/refund?

Once your order arrives back at Tiny Trinket, you will be notified and we will process your exchange/refund as soon as possible.

PACKAGING & GIFTING

How will my jewellery be packaged?

Each jewellery collection has different packaging. Please refer to the product description on the product page. However, we reserve the right to change the packaging if the current packaging has sold out.

Do you provide message gift card?

Gift card can be purchase separately, click here. Kindly provide your message to be written on the gift card or you can leave it empty to write it by yourself later!

I’m sending it as a gift, can you hide my details and invoice?

West Malaysia Orders
Our packaging slip includes only the receiver’s information, your billing details will not be revealed. Printout invoice will not be included in the parcel, it will be emailed to you once you complete the payment. 

East Malaysia & International Orders
An invoice will be attached together with the air waybill for customs clearance purpose. It is a mandatory process when shipping internationally and compulsory to include the invoice for custom declaration.

PRODUCT CARE

How to take care of my jewellery?

To ensure your jewellery shine and last long, extra care is required when wearing, storing and cleaning.

  • Remove your jewellery before showering or swimming. Frequent exposure to chemicals can eventually cause the shine layer to wear off and may permanently discolour your jewellery.
  • Avoid contact with perfume, cream, hairspray, cosmetics and other chemical products.
  • Always keep your jewellery in an air-tight bag or box individually.
  • Polish your jewellery once in a while to remove dirt and oils and restore the shine.

We hope these tips help you look after your jewellery!

Can I wear my jewellery in the shower?

We recommend to remove your jewellery before showering. Frequent exposure to chemicals can eventually cause the shine layer to wear off and may permanently discolour your jewellery.

Can I wear my jewellery when swimming?

Remove your jewellery before go for a swim in the swimming pool or ocean. The harsh chlorine chemicals in swimming pool and salt water in the ocean will cause damage and permanently discolour your jewellery.

How to clean and store my jewellery?

Clean your jewellery with a soft cloth to remove the dirt and oil from skin after each wear. Always keep your jewellery in an air-tight bag or box individually to prevent oxidation and scratches.

PRODUCT MATERIAL & MEASUREMENT

What is Tiny Trinket’s jewellery made of?

Our products are made with a variety of materials. Please refer to the material stated in the product description at the product page.

What is the measurement of your product?

Measurement is stated in the product description at the product page. Please allow 5-10mm of difference in our measurements.

PROMOTIONAL COUPON CODE

How to use a coupon code?

Enter the coupon code at shopping cart page and click “apply coupon”.

What are the terms and conditions of the coupon code?

Each promotional code is subject to specific terms and conditions. Coupon code is valid for a limited time only, and it’s non-exchangeable for cash or store credit.