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Order Processing Time
Your order will be shipped out from Monday to Friday (excluding Malaysia public holidays).
| Items | Processing Time (excluding shipping time) |
| Ready stock | 1-2 business days |
| Personalised & Birthstone Collection | 2-5 business days |
| Backorder items | 5-10 business days |
Shipping Rates & Delivery Times
| Country | Shipping Rates | Estimated Delivery Times | Free Shipping For Orders Above |
| West Malaysia | RM8 | 1-3 business days | RM100 |
| East Malaysia | RM15 | 3-7 business days | RM150 |
| Singapore | RM24 | 3-7 business days | RM200 |
| Rest of the world | Find out more at Order & Shipping page. | ||
Order Tracking
You will receive an email with tracking information once your order has been shipped. Check your junk email if you did not receive an email from us! You can also log into your account to view your order progress.
For more information, visit Order & Shipping page.
Gold-filled / Gold plated Jewellery
Water-resistant and does not fade easily. However, we recommend to remove it before showering/swimming for the longest-lasting finish. Shower with it occasionally is fine but frequent exposure to water and chemicals can eventually cause the shine layer to wear off and may permanently discolour the jewellery.
925 Silver Jewellery
It’s fine to wear it to shower every day, and the colour does not fade. However, it will tarnish over time as it’s the nature of the material and air exposure causes it to oxidise. You can use the provided polishing cloth to clean your oxidised jewellery.
Jewellery Care Tips
- Store your jewellery in a ziplock bag to prevent or slow down from tarnishing
- Keep in a cool and dry place
- Separately each of your jewellery to avoid scratches
For more information, visit Material & Care page.
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