Terms & Conditions

Please read these Terms and Conditions and ensure that you have acknowledged, understood and have agreed to abide and adhere before you purchase from us. By placing an order, you are agreeing to be bound by the following Terms and Conditions.

Order & Payment

  • Goods sold are not refundable or exchangeable.

  • No cancellation is allowed after an order has been processed. 

  • Once payment is received, an invoice will be sent to your billing email. Printout invoice will not be included within the parcel.

Shipping

  • All products will be delivered to the shipping address provided by the customer. We are not responsible for the delays or losses due to incorrect information provided by the customer. Please double check your order details before confirming the order.

  • The estimated time of arrivals of your purchases may be affected by various reasons. If you are unable to receive your oder within the estimated delivery date, we shall not be liable for any refunds.

Return, Exchange & Refund

  • Returns, exchanges and refunds are not allowed for change of mind. Dissatisfaction such as quality issue, sizes, and colours are not eligible for return.

  • We accept return or exchange under limited circumstances such as incorrect item delivered or damaged during delivery. Photo evidence are required and customer should contact us about the issue within 3 days of receiving your order. 

  • Return products must be unworn, and in their original condition and packaging.

Backorder & Personalised Items

  • Backorders are pre-order of sold out items. Please allow 5-10 working days for it to process before shipping. Estimated ship date will be stated on the product page.

  • Personalised items are made to order and cannot be exchanged. Please double check your order details before payment is made.

  • Backorder and personalised items cannot be amended or cancelled once the order has been processed

  • The estimated ship date may be affected by various reasons. If you are unable to receive your order within the estimated delivery date, we shall not be liable for any refunds. No cancellation is allowed for delayed backorders.
  • If you place an order with a backorder or personalised item in it, your order will be shipped together with the backorder or personalised item when the stock is ready.

Promotional Codes

  • Each promotional code is subject to specific terms and conditions stated on the promotional code offer and these general promotional code terms and conditions.

  • The promotional code is valid for a limited time only and must be redeemed within the validity period.

  • Promotional codes are not valid in conjunction with any other promotion unless stated otherwise.

  • Non-exchangeable for cash or store credit.

Product Material

  • Our products are all made from different materials. It’s stated in the product description in the product page.

  • 925 Silver Post are thin and soft, it can be bend easily. Pull the earring backs carefully to avoid bending it. Bent earring posts are not considered as a defect item.

Measurement

  • Please allow 5-10mm of difference in our measurements.

  • The difference of measurement is not considered as a defect item.

Images

  • The product images shown are for illustration purposes only.

  • Due to the colour calibration of the individual’s computer, products might appear darker or brighter in reality.  The product images may not be an exact representation of the product.

  • All images shown on the website are owned by Tiny Trinket Store and are considered intellectual properties of Tiny Trinket Store.

We reserve the right to change these terms and conditions at any time without prior notice.