Order Processing Time
Your order will be shipped out from Monday to Friday (excluding Malaysia public holidays).
| Items | Processing Time (excluding shipping time) |
| Ready stock | 1-2 business days |
| Personalised & Birthstone Collection | 2-5 business days |
| Backorder items | 5-10 business days |
Shipping Rates & Delivery Times
| Country | Shipping Rates | Estimated Delivery Times | Free Shipping For Orders Above |
| West Malaysia | RM8 | 1-3 business days | RM100 |
| East Malaysia | RM15 | 3-7 business days | RM150 |
| Singapore | RM24 | 3-7 business days | RM200 |
| Rest of the world | Find out more at Order & Shipping page. | ||
Order Tracking
You will receive an email with tracking information once your order has been shipped. Check your junk email if you did not receive an email from us! You can also log into your account to view your order progress.
For more information, visit Order & Shipping page.
Not sure which length to pick? Here’s our recommendation:
| Necklace Length | Total Length | Recommendation |
| 35cm + 5cm extension | 40cm (adjustable from 35-40cm) | Choker style and suitable for petite girls |
| 40cm + 5cm extension | 45cm (adjustable from 40-45cm) | Popular choice, most common necklace length |
| 45cm + 5cm extension | 50cm (adjustable from 45-50cm) | Suitable for plus size |
Please contact us if you need a shorter or longer necklace length. Requests are subject to availability and additional charges may apply.
Visual Guide
35cm
Fits like a choker and wraps closely around the neck.
40cm
Falls perfectly around the base of the neck. On a petite woman, it hangs loosely around the neck and falls just at the collarbone. On a plus size women, it might fits more like a choker.
45cm
The most common choice of necklace length for women. It sits elegantly below the collarbone.
50cm
Falls below the collarbone. On a petite woman, it hangs closely to the bust line. If you are tall or have a larger neck, try this length as your go-to size rather than the standard necklace length.
Model height/weight: 155cm/45kg
All of us come in different shapes and sizes; necklace length may look differently on each individual.
How to find the perfect necklace length
The perfect necklace length is very individual. Here is a helpful guide on how to choose the perfect necklace length:
- Measure your existing necklace with a length that you like, by using a measuring tape or ruler.
- Measure with string. Wrap a string around your neck like a necklace and adjust it to your desired length, then measure the string with a measuring tape or ruler.
For more information, visit Necklace Length Guide page.
Gold-filled / Gold plated Jewellery
Water-resistant and does not fade easily. However, we recommend to remove it before showering/swimming for the longest-lasting finish. Shower with it occasionally is fine but frequent exposure to water and chemicals can eventually cause the shine layer to wear off and may permanently discolour the jewellery.
925 Silver Jewellery
It’s fine to wear it to shower every day, and the colour does not fade. However, it will tarnish over time as it’s the nature of the material and air exposure causes it to oxidise. You can use the provided polishing cloth to clean your oxidised jewellery.
Jewellery Care Tips
- Store your jewellery in a ziplock bag to prevent or slow down from tarnishing
- Keep in a cool and dry place
- Separately each of your jewellery to avoid scratches
For more information, visit Material & Care page.
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